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Helpdesk Engineer

Job description

Desktop Alert is looking for Helpdesk Engineers for their growing team. This position will be based in Chatham, NJ.

Desktop Alert provides a full range of IT services to its customer base located in the nationwide. We offer helpdesk services, managed services, support contracts, and project services. We have been in business over 15 years and are located in Chatham, NJ. We offer competitive salaries with full benefits.

Skills: Helpdesk Support / IT Consulting / LAN Admin / Troubleshoot Client/ Server Configurations / Windows / MAC / SQL server

Responsibilities Include: Level 1 and 2 Helpdesk Support. Implementing business solutions on Microsoft platforms / Providing timely and effective LAN administration / Providing end user support / conducting server maintenance regularly and documenting changes as related to the network / Assisting in researching and implementing new technologies / Performing on-site and remote support / Software and hardware service and support / hardware upgrades and troubleshooting / Configure workstations to access network resources, ie: shares, printers, internet, and email / Assisting with engineering and implementing IT projects.


Experience with help desk support / Experience with client/server setup and troubleshooting / Experience troubleshooting and maintaining a LAN to include wireless / Strong knowledge of installation, configuration, and administration of Windows desktops and servers in a network environment required. Knowledge of MS Office applications / Applicants should possess strong communication and interpersonal skills.

  • Education Requirements: BA or equivalent work experience. IT degree a plus. A+ / Network + Certification a plus.
  • Work Experience: 3-5 years progressive experience in the IT field / Strong knowledge of various computer applications / Strong communication and problem solving skills / Able to work with varied cultures, abilities and styles in a team environment / Self-motivated and excellent follow-up techniques.

Job Requirements:

  • Candidate must have valid driver’s license and will be supporting employer’s customer base both remotely and by traveling to customer locations.
  • Full-Time position with competitive salary and benefits. Salary based on experience and skill level.


Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.


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