Desktop Alert Integration with IVR Systems

 

Desktop Alert delivers carrier-grade telephony products and services for internationally scalable IVR deployments to suit the needs of enterprises across a wide range of industries. Desktop Alert IVR integration generates instant notification and alerting using the Desktop Alert is a single-source network-centric mass notification platform.

Create automated notifications and alerts which can be sent to individuals or groups. Include Desktop Alert IVR solutions as part of your automated notifications strategy by integrating phone-based alerts with your automated email, web, fax and pager solutions.

 

Solutions can be useful for:

• Operations Support
• Automated Collections
• Scheduling and Reminders
• Public-Sector Communications
• Mobile Enterprise Support and Sales
• Transportation and Logistics

Desktop Alert IVR product features include:

• Call initiation triggered via various mechanisms
• Dynamic VoiceXML dialogues
• XML data integration
• Enhanced speech components
• Integrated email, web, and fax servers